LEGAL

Privacy Policy

Last updated: June 10th, 2026

VibeToBox ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website vibetobox.com and our AI-assisted custom design and merchandise services (the "Services"), how we use it, and the choices you have.

By using our Services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:

Account and contact details - such as your name, email address, shipping address, and phone number.
Design inputs - the creative ideas, prompts, text, themes, style preferences, and any images or content you submit to our AI design agent to generate custom artwork.
Order information - products ordered, sizes, quantities, and order history.
Communications - messages you send to our customer support or through our chatbot.

Information collected automatically:

Usage and device data - IP address, browser type, device identifiers, pages visited, and interactions with the Site.
Cookies and similar technologies - used to operate the Site, remember preferences, and analyze traffic (see Section 6).

Payment information:

Payments are processed by our third-party payment provider. We do not store full card numbers on our own servers; this data is handled directly by the payment processor under their security standards.

2. How We Use Your Information

We use your information to:

Operate our AI design agent and generate the custom designs you request;
Process, produce, and fulfill your orders through our manufacturing partners;
Communicate with you about orders, support requests, and updates;
Apply content moderation and screen designs to prevent prohibited, infringing, or unauthorized content;
Detect, prevent, and address fraud, security issues, and policy violations;
Improve our Services, technology, and customer experience;
Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We share information only as necessary with:

Manufacturing and fulfillment partners - to print and ship your custom products (limited to the data needed to fulfill your order).
Payment processors - to securely complete transactions.
Shipping carriers - to deliver your order.
Service providers - such as hosting, analytics, and customer support tools, bound by confidentiality obligations.
Legal and safety - when required by law, regulation, legal process, or to protect our rights, users, or the public.

4. Use of Design Inputs and AI Technology

The prompts and inputs you submit are used to generate your requested designs and to fulfill your order. We may use aggregated, de-identified data to improve the performance and quality of our AI systems. We do not publicly attribute submitted prompts or generated designs to you without your consent.

5. Data Retention

We retain your personal information for as long as needed to provide the Services, fulfill orders, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.

6. Cookies

We use cookies and similar technologies to enable core Site functionality, remember your preferences, and understand how the Site is used. You can control or disable cookies through your browser settings, though some features may not function properly if you do.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Because we serve customers in international markets, your information may be processed and stored in countries other than your own. Where required, we take appropriate steps to ensure your data receives adequate protection.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you;
Request correction of inaccurate data;
Request deletion of your data;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@vibetobox.com. We will respond in accordance with applicable law.

10. Children's Privacy

Our Services are not directed to children under 18 (or the applicable age of majority), and we do not knowingly collect their personal data. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy:

VibeToBox

Email: hello@vibetobox.com

Address: 17/2 Nguyen Thuong Hien Street, Phan Rang-Thap Cham City, Ninh Thuan Province, Vietnam