Terms of Service

VibeToBox operates an AI-powered custom commerce platform. Customers interact with our proprietary in-house AI chatbot and image generation technology to co-create personalized product designs based on their own ideas, themes, text, and style preferences. Once a design is approved, the artwork is printed and produced on physical merchandise such as apparel, tote bags, and mugs, which is then shipped directly to the customer through our manufacturing partners.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our Services and make purchases. By using the Services, you represent that you meet this requirement and that the information you provide is accurate and complete.

Our Services allow you to provide creative inputs (ideas, prompts, text, themes, and style preferences) to our AI design agent, which then generates custom artwork concepts and visual designs.

You acknowledge and agree that:

You agree not to submit prompts, text, images, or instructions that request or result in designs that are:

We enforce internal content moderation rules, and all generated artwork is screened before production. We reserve the right to refuse, cancel, or remove any design or order that violates these standards, at our sole discretion and without liability.

Your inputs. You retain ownership of the original creative inputs you provide, and you represent that you have the right to use them. You grant us a limited license to use those inputs solely to generate, produce, and fulfill your custom order.

Generated designs. Upon full payment for an order, you receive a license to use the final custom design for personal, non-commercial purposes in connection with the merchandise you purchased, unless otherwise agreed in writing.

Our platform. All rights in our Site, AI design agent, image generation technology, software, branding, and underlying systems remain the exclusive property of VibeToBox and its licensors.

All prices are displayed on the Site at the time of purchase. We reserve the right to correct pricing errors and to modify or discontinue products at any time. Payment is processed securely through our third-party payment provider. By placing an order, you authorize us to charge your selected payment method for the total amount, including applicable taxes and shipping.

Because our products are made to order, production typically takes 3-7 business days before shipping. Estimated processing and delivery timelines are shown at checkout. Delivery times may vary based on destination and carrier. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.

Returns and refunds are governed by our separate Refund and Return Policy, which forms part of these Terms.

The Services are provided "as is" and "as available." We do not warrant that the Services will be uninterrupted, error-free, or that AI-generated designs will meet every expectation. To the maximum extent permitted by law, we disclaim all implied warranties.

To the maximum extent permitted by law, VibeToBox shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Services. Our total liability for any claim shall not exceed the amount you paid for the order giving rise to the claim.

You agree to indemnify and hold harmless VibeToBox from any claims, damages, or expenses arising from your inputs, your designs, or your breach of these Terms - including any claim that your submitted content infringes a third party's rights.

We may update these Terms from time to time. The "Last updated" date reflects the most recent version. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Vietnam, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Vietnam.

If you have questions about these Terms, contact us at:

VibeToBox

Email: hello@vibetobox.com

Address: 17/2 Nguyen Thuong Hien Street, Phan Rang-Thap Cham City, Ninh Thuan Province, Vietnam